Frequently asked questions!

Where is Happy House Bunnies located?

We are located in SW Calgary, Alberta, Canada.

Do you offer local pick up?

Local Pick up is available for all orders in S.W. Calgary. Please select Local Pick up in shipping options. You will be notified when your order is ready to pick up and the address will be provided.

Please note Happy House Bunnies treats are made to order and take approximately 3 to 5 days, during holiday’s this may take longer.

Payment: Currently we accept major credit cards as payment. Optional: We do accept e-transfers. Please contact us prior to ordering.

Questions about Shipping.

Currently, we only ship within Canada.

Shipping times vary and are completely out of my control. Here is a guideline for estimated shipping times during non-peak mailing seasons:

Canada 3-14 business days
I am not responsible for duties, VAT, or import fees. Please be aware of your countries policy on these fees. (Some items may be able to be shipped to the US, please contact us for details.)

If your package's tracking has major concerns I will do everything possible on my end to find more details. If packages are marked as delivered but you did no receive your package, it is your responsibility to contact your post office to try and locate the item, or, if you think it has been stolen to complete a police report.

Only in the event a package gets lost in transit and enough time has passed for me to file an insurance claim, will you be refunded for lost package or have a replacement sent (after the claim has been approved).

Shipping Rates:

Before placing an order, please contact us for a shipping quote.

Because of the various sizes and weights of our items, the website doesn’t accurately calculate shipping. However it is set up to charge a flat rate of $22 at checkout. Any overages over $2 will be reimbursed once the order is complete.

If your order fits into a flat rate box from Canada Post, we can offer to ship using their flat rate boxes. Click here for details on Canada Post Flat Rate Boxes.

What the flat rate box includes:

• Postage

• High quality shipping box

• Tracking and on-time delivery guarantee*

• Up to $100 of liability coverage for loss or damage**

No additional features and options can be added such as additional liability, coverage or signature***.

Small Dimensions
Length x Width x Height
35cm x 26 cm x 5cm
(10 3/8 inches x 14 inches x 2 1/8 inches) Price $18.49
Medium Dimensions
39 cm x 26 cm x 12 cm
(15 3/8 inches x 10 1/4 inches x 4 3/4 inches) Price $23.49
Large Dimensions
40 cm x 30 cm x 19 cm
(15 3/4 inches x 11 13/16 inches x 7 1/2 inches) Price $29.99

Max. weight
5 kg
Please Note: To insure accurate flat rate box shipping prices, please visit the link above.

Are your treats and toys safe for rabbits, guinea pigs and other small pets?

Yes, all of our treat and toys are pesticide free and safe for consumption. We only use all natural items palm, vine and wood. Any dyed pieces are dyed with fruit and fruit juices then thoroughly dried. All toys are made from untreated woods and safe to chew.
All treats and toys should be given with appropriate human supervision.

How long will dehydrated treats last?

Most home dehydrated food can last for months and even up to a year when stored correctly!

We dehydrate on a made to order basis so your order is as fresh as possible. Here are some storage tips to get the most of your treats.
1. Keep at no higher then 60°F.
2. Airtight containers will hold freshness longer.
3. Store out of direct sunlight.
4. Fruit has a longer life then vegetables and herbs. (1 Yr vs 6-8 months).

RHDV2 and your rabbits safety.

Rabbit Hemorrhagic Disease (RHDV2) is a highly contagious and fatal disease that is caused by a calicivirus and, as the name suggests, affects rabbits. Originally RHDV was known as a foreign animal disease found in wild European rabbits.

We closely monitor reported cases of RHDV2 and take into consideration it's proximity to us. Because we care about the quality and safety of our treats, certain products are contained in a quarantine period before they're offered for sale.

Are your treats organic?

Our home grown products are done without using synthetic chemicals such as pesticides and artificial fertilisers. For other fruits and vegetables we source quality, fresh fruit regularly. We are mindful about organic produce, though, will opt for whichever is available and of the best quality at the time of purchase.

Pet Obesity

Helping to support your pet’s quality of life is to keep them at a healthy weight. Many rabbit and other small pets can easily become overweight or obese, which can lead to serious health issues such as arthritis and heart disease.

Maintaining your pet’s healthy weight includes a combination of nutrition, exercise and preventative care. One of the most important steps a pet owner can take when maintaining a pet’s healthy weight is to follow the feeding guidelines provided on packaging and measure out the appropriate amount of food at each meal to prevent overeating.

Another way is to be mindful of the treats you're offering and how much they're consuming. The recommended serving of treats is 2 per day. Finally, make note of your pets weight during vet checkups to maintain consistency.

Returns and exchanges.

Please confirm your shipping address at checkout. If the item is returned to me, you then may choose to have it shipped again to you, repaying appropriate shipping rates.

We don't accept returns, exchanges, or cancellations.
But please contact me if you have any problems with your order and we will work to resolve any issues you may have.

Do you offer Wholesale?

Unfortunately at this time we do not offer wholesale as we are still trying to grow our business.